📬 Contact Betloy

Get in touch

Pick the right team below for the fastest response. We aim to reply to every email within one working day.

<24h

Response Target

Direct Channels

Support Language

Mon-Fri

Business Hours

Betloy operates from Nigeria. The fastest path to a real answer is to email the right inbox below — every message goes to a real human on the relevant team, not a generic queue. Note that we are a sport tech platform (software utilities for bettors), not a bookmaker — we can't help with bets you placed on a third-party sportsbook, account issues with a bookmaker, or payouts. Those go to the bookmaker directly.

Average response time across the past 90 days: 14 hours for support tickets, under 6 hours for partnership / widget-licensing enquiries during West Africa working hours (Mon-Fri, 09:00-18:00 WAT).

Five direct channels

Pick the inbox that matches your enquiry. Wrong inbox routing slows the response.

🛠️

Support

Bug reports, account issues, conversion problems, billing questions, "why won't my code convert?" — anything where a real human at Betloy needs to look at your specific situation.

support@betloy.com →

Avg response: 14 hours

💼

Partnerships

Affiliate programs, API integration, content syndication, white-label conversion, ad inventory enquiries, requests to add a bookmaker to our coverage list.

partners@betloy.com →

Avg response: under 6 hours

📰

Press & Media

Quotes, interviews, embargoed announcements, fact-checks for stories about Betloy or the African sports-betting market.

press@betloy.com →

Same-day response if before 12:00 WAT

🏢

General & Hello

Anything else — feedback on the product, suggestions for new tools, hiring questions, "is this you doing X?" enquiries.

hello@betloy.com →

Avg response: 1-2 days

⚖️

Legal & Compliance

Privacy/data subject requests, regulator enquiries, takedown requests, NDA queries, anything compliance-adjacent.

legal@betloy.com →

Acknowledgement within 48 hours

📍

Postal address

African Sporting Technology
(operating as Betloy)
Nigeria 🇳🇬

For physical mail / legal service. Email is faster.

Or send a quick message

If you're not sure which inbox is right, drop a quick form-based message and we'll route it for you.

Your name

Your email

Phone number (optional, but helps if we need to reach you fast)

+234

What's it about?

Message

By submitting you agree to our Privacy Policy. We'll only use your email to respond.

Social

Find us on social

For quick product updates, new operators added, blog posts and the occasional African football conversation:

X / Twitter: @betloyafrica
Instagram: @betloyafrica
LinkedIn: linkedin.com/company/betloy-africa
Facebook: facebook.com/betloyafrica
Telegram: t.me/betloy (also where the conversion bot lives)

Note: we don't provide support over social DMs — those are not monitored 24/7. Use email for anything that needs a response.

Contact FAQs

Quick answers about reaching us.

How long does support take to respond?

Average across the past 90 days is 14 hours during working hours (Mon-Fri, 09:00-18:00 WAT). Urgent issues — failed conversions, billing problems, account access — typically get a same-day response.

My code didn't convert correctly. What do I send?

Email support@betloy.com with: (1) the source bookmaker + the original code, (2) the destination bookmaker you tried to convert to, (3) any error message we showed, (4) which legs converted vs. which got flagged. We'll usually root-cause and reply within hours.

Can I request a new bookmaker?

Yes — every grey-dot entry in our All Betting Sites A-Z directory has a "Request" link that adds the operator to our build queue. Or email hello@betloy.com with the operator name + country + URL.

I want to integrate Betloy's converter into my site / app. Who do I talk to?

Partnerships at partners@betloy.com. We have an REST API, an embeddable widget, and white-label options. Most integrations live in under a week.

I'm a journalist working on a story about African sports betting. Can I get a quote?

Yes — press@betloy.com with your outlet, story angle, and deadline. Same-day response if you reach us before 12:00 WAT.

How do I file a privacy / data subject request?

Email legal@betloy.com with the request type (access, correction, deletion, portability) and the email address tied to your account. We acknowledge within 48 hours and resolve within 30 days per GDPR / NDPC requirements.

Do you have phone support?

Not currently. Phone support across 15 markets in multiple time zones doesn't scale to a small team — but our email response times are fast enough that most users don't miss it. We monitor email all working day.

I sent a message and haven't heard back. What now?

If it's been more than 48 hours during working days, check your spam folder first (our replies sometimes get flagged by aggressive filters). If still nothing, drop a follow-up to hello@betloy.com referencing the original — we'll find it.